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ORA Gourmand Fragrances

Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at ishaan.jain2027@mastersunion.org. Returns must be sent to: 517, Sector 40, Gurugram, Haryana, 122003. Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order when it arrives and contact us right away if the item is defective, damaged or the wrong item, so we can make it right.

Exceptions

Because fragrance is a personal care product, we cannot accept returns on opened or used bottles unless they arrive damaged or defective. We also cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.

Refunds

We will notify you once we have received and inspected your return, and tell you whether the refund is approved. If approved, you will be refunded to your original payment method within 10 business days. Your bank may take some extra time to post the refund. If more than 15 business days have passed since approval, contact us at ishaan.jain2027@mastersunion.org.